Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use culvendra's financial education services.
Information We Collect
We collect information you provide directly to us when you register for our profitability analysis courses, download educational materials, or contact our support team. This includes your name, email address, phone number, and professional background details.
Personal Information
- Contact details including name, email address, and phone number
- Professional information such as job title and company details
- Educational preferences and course selections
- Payment information processed through secure third-party providers
Automatically Collected Data
When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, and how you interact with our content. This helps us improve your learning experience and optimize our educational materials.
How We Use Your Information
Your information helps us deliver personalized financial education and support your learning journey. We use this data to customize course recommendations, send relevant educational content, and improve our services based on student feedback.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Course delivery and support | Contact information, educational preferences | Contract performance |
| Educational communications | Email address, course history | Legitimate interest |
| Website improvement | Usage data, technical information | Legitimate interest |
| Customer support | Contact details, inquiry history | Contract performance |
Information Sharing and Disclosure
We don't sell your personal information to third parties. We only share your data in specific circumstances that support your educational experience or when required by law.
Service Providers: We work with trusted companies that help us deliver our courses, process payments, and send communications. These partners can only use your information for the specific services they provide to us.
We may share aggregated, non-personal information about how students use our platform to improve educational content and develop new learning resources. This information cannot identify individual students.
If culvendra is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You'll be notified via email and through our website about any changes in ownership or data handling practices.
Your Privacy Rights
Under Australian Privacy Principles and applicable privacy laws, you have several rights regarding your personal information. You can exercise these rights by contacting us using the information provided at the end of this policy.
Access Your Data
Request a copy of the personal information we hold about you, including details about how we've used it.
Correct Information
Ask us to update or correct any inaccurate or incomplete personal information in our records.
Delete Your Data
Request deletion of your personal information, subject to certain legal and business requirements.
Restrict Processing
Ask us to limit how we use your information in specific circumstances while maintaining your account.
Data Portability
Receive your personal information in a structured format to transfer to another service provider.
Withdraw Consent
Stop certain types of data processing where we rely on your consent, such as marketing communications.
We'll respond to your request within 30 days and provide clear information about any actions we've taken. In some cases, we may need to verify your identity before processing certain requests to protect your privacy.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include technical, administrative, and physical safeguards.
Technical Safeguards
- SSL encryption for all data transmissions between your device and our servers
- Secure database storage with regular backups and monitoring
- Regular security audits and vulnerability assessments
- Access controls limiting staff access to personal information on a need-to-know basis
While we take reasonable precautions to protect your information, no security system is completely foolproof. We continuously update our security practices and respond quickly to any potential issues. If a data breach occurs that could affect your personal information, we'll notify you promptly and take steps to minimize any impact.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Different types of information are retained for varying periods based on their purpose.
Active Student Data
Maintained while you're enrolled in courses and for 12 months after completion to provide ongoing support and access to materials.
Communication Records
Email correspondence and support interactions kept for 3 years to maintain service quality and resolve any issues.
Financial Records
Payment and billing information retained for 7 years as required by Australian tax and business regulations.
Marketing Preferences
Stored until you withdraw consent or request removal from our mailing lists, with periodic review every 2 years.
When we no longer need your information, we securely delete or anonymize it so it cannot be linked back to you. You can request earlier deletion of your data, though some information may need to be retained for legal compliance.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how visitors use our site. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.
Types of Cookies We Use
- Essential cookies that enable basic website functionality and security
- Preference cookies that remember your settings and customization choices
- Analytics cookies that help us understand how visitors interact with our content
- Marketing cookies for relevant educational content and course recommendations
We also use web analytics tools to track website performance and user behavior patterns. This information helps us improve our educational content and identify technical issues. All analytics data is aggregated and doesn't personally identify individual visitors unless you've provided personal information through forms or account creation.
International Data Transfers
Some of our service providers and technology partners are located outside Australia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
We only work with international partners who provide adequate data protection standards or have specific contractual obligations to protect your information according to Australian privacy laws. This includes cloud storage providers, email services, and educational technology platforms that support our course delivery.
Data Processing Locations: Your information may be processed in secure facilities in the United States, Singapore, and the European Union by our trusted service providers who assist with course delivery and student support.
Children's Privacy
Our financial education services are designed for adults and business professionals. We don't knowingly collect personal information from children under 13 years of age. If you believe we've inadvertently collected information about a child, please contact us immediately so we can delete it.
For teenagers aged 13-17 who are interested in our educational content, we require parental consent before collecting any personal information. Parents can review, modify, or request deletion of their teenager's information by contacting our support team.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by email and post a notice on our website.
Minor updates, such as clarifications or formatting changes, will be posted with an updated "Last Modified" date. We encourage you to review this policy regularly to stay informed about how we protect your privacy. Continued use of our services after policy changes indicates your acceptance of the updated terms.
If you disagree with changes to this policy, you can close your account and stop using our services. We'll honor the privacy policy that was in effect when you first provided your information, for any data collected before the changes took effect.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.
We typically respond to privacy inquiries within 48 hours and will work with you to address any concerns about how your personal information is handled.